REFUND POLICY

At Pole Club, all sales are final because our products are custom-made to order. We are unable to offer refunds for change of mind or general returns. However, we do offer store credit or a refund in the following specific cases:

1. Incorrect Size, Color, or Item

If you receive an item that is the wrong size, color, or a completely different item than ordered, please contact us within 1 day of receiving your order.

2. Flaws or Damage

In the case of items that arrive with flaws or damage, please notify us within 1 day of receiving your order. We will assess the issue and offer either store credit or a refund.

3. Other Complications

For any other complications with your order, please contact us within 1 day to discuss the issue, and we will do our best to provide a resolution.

4. Cancellation Policy

You may cancel your order within 24 hours of placing it. After this period, cancellations may not be possible if the order is already being processed.

For any inquiries or concerns, please reach out to us at hi@pole-club.com.